Welcome to SY Catering!
These Terms and Conditions govern your use of our website and services. By using our platform or placing an order, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
All orders placed through SY Catering are subject to availability and confirmation.
Prices are listed in Malaysian Ringgit (MYR) and may include applicable taxes.
Accepted payment methods: Credit/Debit Card, Online Banking, e-Wallets (Touch ‘n Go, Boost, etc.).
Once an order is confirmed, cancellations or changes are not guaranteed.
Delivery times are estimates and may vary depending on location, traffic, and order volume.
We deliver within selected areas only. Availability will be shown at checkout.
Please ensure someone is present to receive the order. Missed deliveries may incur additional charges.
For self-pickup, please come at the agreed time to avoid delays.
Due to the perishable nature of food, all sales are final.
If you receive an incorrect or damaged item, kindly contact us within 24 hours with photo proof.
Refunds, store credits, or replacements will be provided at our discretion.
SY Catering uses ingredients that may contain common allergens such as nuts, dairy, eggs, shellfish, soy, and wheat.
While we try to accommodate special dietary requests, cross-contamination is still possible.
Customers with food allergies should contact us before ordering.
You are responsible for the security of your account and password.
SY Catering is not liable for any unauthorized activity under your account.
You agree not to misuse our website or services for unlawful or harmful purposes.
Accounts found violating our terms may be suspended or terminated without notice.
SY Catering may update these Terms at any time.
Continued use of our services after updates means you accept the revised Terms.